Who We Are
Now more than ever, it’s about connections and dedication – it’s building a partnership. At TMAC, we put relationships first because everything we do is rooted in the belief that relationships matter. Our commitment to fostering meaningful interactions drives our success and sets us apart. We are accessible, responsive, and adaptable. Together, we’ll forge practical, effective solutions to your urgent challenges, aligning our mission with yours – to meet unmet needs and speed treatments to patients.
Whether you are just starting out as a dedicated team of two or are an established biopharma leader, we’ll be your committed partners, providing the support you need to speed life-changing therapies to the world through better stakeholder engagement. We are agile, adaptable, and strategic — amplifying your team’s expertise with everything you need. From medical information contact center solutions to field medical affairs strategy and execution, we’re here to support the transformation of scientific knowledge into actionable insight. Let’s change lives together.
Medical Affairs Solutions
The Medical Affairs Company (TMAC) partners with pharmaceutical, biotech, diagnostic and medical device companies to establish or augment their medical affairs capabilities. As a company experienced in and dedicated exclusively to medical affairs, TMAC can support your team with the following services:
Field Medical Teams
Global Contract Medical Science Liaisons (MSLs) and other field-based medical (FBM) teams (i.e. Clinical Nurse Educators, Clinical Trial Liaisons, Clinical Specialists, Managed Care Liaisons) to engage in the full spectrum of scientific exchange on behalf of your company.
TMAC’s Contract MSLs and other FBM teams are selected for your company based on your specific requirements and country/regional needs and hired as full time, salaried, fully benefited employees of TMAC. These employees are assigned exclusively to your company for the length of the contract; they can later be internalized, if desired, to become permanent members of your team.
TMAC’s internal specialized Talent Acquisition Team has a 20-year track record of perfecting the art of hiring, training and deploying MSLs and other FBM teams; our hiring process strikes the right balance between technology and personal touch to expedite the recruitment process, getting your team into the field faster.
TMAC’s Program Directors are the best in the industry with unmatched experience working with programs of all sizes in a wide range of therapeutic areas. Your TMAC Program Director works alongside your internal team providing as much direction and oversight as you prefer. The TMAC Program Director will interview and screen every candidate and work with you throughout the process to provide onboarding and training to ready your team for field deployment. During the program your TMAC Program Director can provide day-to-day management or only administrative oversight, depending on your needs. Flexible and customizable – it’s up to you.
Clinical Trial Teams
TMAC offers a full range of Clinical Trial Liaisons and support service options focusing on patient recruitment & retention in support of investigative sites working in conjunction with clinical research associates.
Direct Hire
TMAC’s direct hire service, formerly known as TMAC Direct, is the executive search service comprised of highly specialized recruiters that focus on filling niche permanent roles spanning clinical development phases through Commercialization. In addition to key roles in Medical Affairs, TMAC specializes in Clinical Development, Clinical Operations, and Regulatory Affairs placements. Our expert recruiting team is always ready to provide staffing solutions tailored to your needs to help you fill positions on time, with the right professionals for your team.
Medical Information Contact Center
TMAC’s Medical Information Call Center (MICC) is staffed with healthcare professionals (HCPs), such as PharmDs and nurses, who are experienced in addressing medical information inquiries and identifying and handling intake of potential adverse events and product quality complaints. Our experienced support staff address frequently asked questions and non-medical customer service inquiries and triages all medical inquiries to the HCPs as required. We serve as your company’s contact center for inquiries received through phone calls (directed from your toll-free phone number or company phone tree), emails, Medical Information Request Forms (MIRFs) from the field, and/or or web site. TMAC’s MICC represents your company seamlessly to medical professionals, consumers and caregivers ensuring that all inquiries are handled professionally, and all regulatory requirements are met. Our medical writers will create FAQs and standard and custom responses as needed. And our SOPs are customized for every client and tailored to your company’s specific needs.
Consulting
TMAC’s project-based consulting can help you fill gaps in expertise or bandwidth to accomplish your company’s short-term and/or long-term goals. Our consulting team is comprised of recognized medical affairs leaders with substantial experience as executives at large & small companies and can therefore provide strategic advice and direction focused on your specific needs with the goal of establishing an integrated medical affairs program. Just like all TMAC services, consulting projects are customized and flexible as your needs evolve.
